Analyst/Agent - Credit & Collections

Othain Software Services India; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Othain Group is hiring a Credit & Collections Analyst/Agent in Hyderabad to manage collection activities and support cash flow. You will engage with clients, verify credit information, analyze payments, and coordinate with internal teams to resolve billing issues.

The role requires 2–6 years of experience, strong communication skills, and familiarity with ERP systems. It is a work-from-office position with evening/night shift timing in IST.

Qualifications

• Graduate or postgraduate in Commerce/Finance with relevant degree.
• 2–3 years in a Credit Control & Collections environment.
• Open to ERP systems like Dynamics 365, Bectran, GetPaid (advantage).
• Good basic accounting knowledge.
• Proficient in Excel and MS Office.
• Strong written and verbal communication skills.

Responsibilities

• Ensure timely billings and follow-ups; escalate disputes promptly.
• Maintain credit info and collection notes; coordinate with other teams.
• Perform credit analysis to maximise cash flow.
• Analyse customer payments and ensure correct cash allocation.
• Monitor aging and take steps to collect overdue amounts.
• Keep open accounts records updated; investigate credit holds.
• Coordinate follow-ups with clients to resolve collection issues.
• May perform other collection-related tasks as needed.
• Issue weekly reminders and contact customers for collections.
• Communicate effectively with customers for recovery.

Skills

Basic accounting

Excel & MS Office

Verbal & written communication

Credit & Collections experience

Independent work

Education

Graduate/Post Graduate in Commerce/Finance

Tools

Dynamics 365 ERP

Bectran

GetPaid

Job description

Analyst/Agent - Credit & Collections

About Us

Othain Group is a global IT and BP Solutions and Services Company

The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering-the company delivers a comprehensive client solution.

Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer.

We are looking for a competent Collection Agent to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationship and ensuring timely payments. Our Collection Agent should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Job Location: Hyderabad (Work from office)

Job Timing:- 5.30 PM to 2.30 AM IST

Experience:- 2-6 years

Responsibilities:

• Ensures that all billings are received by clients in a timely and proper manner.
• Maintain current credit information, current collection, and follow-up notes on all assigned accounts. Escalate disputed invoices or issues in a timely manner to the appropriate individual.
• To ensure cash flow by efficient collections and performing credit analysis, including the analysis of the relevant reports and financial statements to maximise profits.
• Analyse customer payments for cash application personnel and ensuring that the cash received from payments are correctly allocated.
• Monitors the aging of clients transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.
• Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit lift.
• Ensuring that all necessary follow-ups and coordination with client and other departments in the company has been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
• May do other functions related to the collection as the need arises.
• Issue weekly reminder emails and phone customers as required and maintain Customer contact data base.
• Should be able to communicate effectively with customers for collections and recovery

Job Skills & Qualifications:

• Graduate/Post Graduate in Commerce/Finance
• With a minimum of 2-3 years of working experience in a Credit Control & Collections environment in a service organization with customer bases.
• Working Knowledge of ERP (Dynamics 365, Bectran, GetPaid will be an added advantage
• Knowledgeable in basic accounting.
• Computer skills and familiarity in Excel and MS application
• Good communication skills both written and verbal.