Excellent Opportunity with HCLTech || Walk-in Drive for OTC (1-5Years) @ Bangalore on 20th Dec'25

HCLTech; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading tech company in Chennai is seeking an Associate for a full-time role in collections within the finance function. The candidate should have at least 1-5 years of experience, with strong analytical and financial skills. Responsibilities include resolving billing disputes, monitoring direct debit rejections, and ensuring compliance with company guidelines. This role demands excellent communication and negotiation skills, along with the ability to work under pressure and reach set targets.

Qualifications

• Minimum 1-5 years of experience in a collections role.
• Excellent analytical and reconciliation skills.
• Ability to work under pressure and meet targets.

Responsibilities

• Investigate and resolve customer billing disputes.
• Handle and resolve billing-related inquiries.
• Monitor direct debit rejections.
• Communicate effectively with customers to maintain satisfaction.
• Identify inefficiencies in billing processes and recommend improvements.

Skills

Analytical skills

Financial awareness

Problem solving

SAP experience

Customer focused orientation

Negotiation skills

Teamwork

Adaptability

Resilience under pressure

Persuasion skills

Tools

SAP

MS Office

Job description

Excellent Opportunity with HCLTech || Walk-in Drive for OTC (1-5Years) @ Bangalore on 20th Dec'25

Date: 20th Dec'25 (Saturday)

Time: 10:00 AM - 1:00 PM

Venue: HCL Technologies

Contact Person: Yanosh (HR)

Experience: 1 to 5 years

Notice Period: immediate to 30 days

Responsibilities

• Dispute Management: Investigate and resolve customer disputes related to billing issues, ensuring timely and accurate resolutions.
• Billing Queries: Handle and resolve billing-related inquiries from customers, providing clear explanations and solutions.
• Direct Debit Rejections: Monitor and manage direct debit rejections, coordinating with customers and internal departments to resolve any issues.
• Customer Communication: Communicate effectively with customers to understand their concerns, explain solutions, and maintain customer satisfaction.
• Documentation and Reporting: Maintain detailed records of disputes, billing issues, and direct debit rejections, ensuring all information is accurately documented and reported for further analysis.
• Process Improvement: Identify recurring issues or inefficiencies in billing or dispute management processes and work with the team to recommend improvements.
• Cross-functional Collaboration: Work closely with the finance, customer service, and operations teams to ensure seamless dispute resolution and billing accuracy.
• Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.
• Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
• Monitoring of billing holds
• CFM activity
• Manual meter reading entry on behalf of customers/Partners
• Identifying system issues and logging Solution Manager tickets to resolve
• Ensure business targets on billing completeness, quality and timeliness are achieved.
• Driving connectivity to ensure billing quality
• Promote Portal usage – self-service for meter reading entry
• Able to work under pressure and reach targets to the best of your abilities.
• Where problems cannot be personally resolved use judgements to forward issue’s as appropriate and manage their timely resolution.
• Escalate, to the next level, any unresolved billing issues in a timely manner.
• Any ad hoc duties as required.
• Ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
• Ensure strict adherence to IC & Sarbox requirements.

Collection

• Excellent analytical and reconciliation skills
• Ability to work own initiative
• Financial & commercial awareness / good numerical skills.
• Problem solving aptitude & ability
• Relevant and demonstrable experience of a collections role (Required)
• SAP experience
• PC literacy, particularly in MS Office (Windows NT)
• Demonstrate a customer focused orientation
• Demonstrate a target focused orientation
• Ability to work closely with customers & negotiation effective outcomes to their problems.
• Committed approach to teamwork.
• Resilient under pressure and able to quickly adapt to unforeseen work demands.
• Self‑motivated and willing to learn new skills
• Adaptable to a changing environment
• Able to control interactions with customers using persuasion and influencing skills.
• Ability to liaise with Senior management

Seniority level

Associate

Employment type

Full‑time

Job function

Finance