Analyst/Agent - Credit & Collections

Othain Group Inc.; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Othain Group Inc. in Hyderabad is seeking a competent Collection Agent to contact clients and collect outstanding payments, balancing trust with timely collection.

The role requires 2–6 years of experience in credit control and collections, strong communication and negotiation skills, and familiarity with ERP systems like Dynamics 365. You will work from the office in Hyderabad with a 5:30 PM–2:30 AM IST shift, handling billing follow-ups, credit analysis, and resolving payment issues to

Qualifications

• Graduate/Post Graduate in Commerce/Finance required.
• 2–3 years in a Credit Control & Collections environment in a service org.
• ERP/CRM systems knowledge is a plus (Dynamics 365, Bectran, GetPaid).
• Basic accounting knowledge expected.
• Proficient with Excel and MS Office.
• Strong written and spoken communication skills.

Responsibilities

• Ensures that all billings are received by clients in a timely and proper manner.
• Maintain current credit information, follow-up notes on all accounts; escalate disputes promptly.
• Perform credit analysis to maximise profits through cash flow improvements.
• Analyze customer payments for cash application and ensure correct allocation.
• Monitor aging of transactions and act on overdue accounts.
• Maintain accurate records of open client accounts; justify credit holds and lifts.
• Coordinate with clients and internal teams to resolve collection issues.
• May perform other collection-related tasks as needed.
• Issue weekly reminder emails and make required phone calls to customers.

Skills

Communication skills

Negotiation

Excel

ERP Dynamics 365

Credit control

Financial analysis

Accounting basics

MS Office

Education

Graduate/Post Graduate in Commerce/Finance

Tools

ERP Dynamics 365

Bectran

GetPaid

Job description

About Us

Othain Group is a global IT and BP Solutions and Services Company

Othain Group is a global IT and BP Solutions and Services Company

The Group’s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution.

Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer.

We are looking for a competent Collection Agent to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationship and ensuring timely payments. Our Collection Agent should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Job Location

Hyderabad (Work from office)

Job Timing

5.30 PM to 2.30 AM IST

Experience

2-6 years

Responsibilities

• Ensures that all billings are received by clients in a timely and proper manner.
• Maintain current credit information, current collection, and follow-up notes on all assigned accounts. Escalate disputed invoices or issues in a timely manner to the appropriate individual.
• To ensure cash flow by efficient collections and performing credit analysis, including the analysis of the relevant reports and financial statements to maximise profits.
• Analyse customer payments for cash application personnel and ensuring that the cash received from payments are correctly allocated.
• Monitors the aging of clients’ transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.
• Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit lift.
• Ensuring that all necessary follow-ups and coordination with client and other departments in the company has been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
• May do other functions related to the collection as the need arises.
• Issue weekly reminder emails and phone customers as required and maintain Customer contact data base.
• Should be able to communicate effectively with customers for collections and recovery

Job Skills & Qualifications

• Graduate/Post Graduate in Commerce/Finance
• With a minimum of 2-3 years of working experience in a Credit Control & Collections environment in a service organization with customer bases.
• Working Knowledge of ERP(Dynamics 365, Bectran, GetPaid will be an added advantage
• Knowledgeable in basic accounting.
• Computer skills and familiarity in Excel and MS application
• Good communication skills both written and verbal.