OTC Voice Collections

Selections HR Services Private Limited; Bengaluru; On-site; INR 540,000 - 660,000; Full time

Job summary

Selections HR Services Private Limited is seeking an OTC Voice Collections professional with 2+ years of experience to handle inbound and outbound collection calls, follow up on overdue payments, and negotiate payment arrangements. The role requires strong communication and negotiation skills, familiarity with CRM systems, and the ability to meet collection targets.

The candidate will manage customer inquiries, update payment statuses, and ensure compliance with collection processes while

Qualifications

• 2+ years of experience in voice-based collections.
• Experience managing inbound and outbound collection calls.
• Knowledge of debt recovery and payment arrangements.
• Strong communication and negotiation skills.
• Experience using CRM systems.
• Ability to meet collection targets and quality standards.
• Customer follow-ups and tracking responses.

Responsibilities

• Handle inbound and outbound collection calls to follow up on overdue payments.
• Contact customers about outstanding balances, pending dues, and payment commitments.
• Negotiate payment arrangements and recovery actions.
• Address customer queries related to account balances, billing disputes, and payment status.
• Maintain accurate call records, payment updates, and CRM entries.
• Meet defined collection targets, call quality standards, and process compliance requirements.
• Ensure professional customer communication while handling difficult conversations.

Skills

Voice Collections

Inbound & Outbound Calls

Negotiation

CRM & Data Entry

Target Driven

Communication Skills

Job description

Job Description – OTC Voice Collections | JL3A

Role: OTC – Voice Collections

CTC upto 6 LPA

Experience: 2+ years

• Handle inbound and outbound collection calls to follow up on overdue payments.
• Contact customers regarding outstanding balances, pending dues, and payment commitments.
• Negotiate payment arrangements and encourage timely payment recovery.
• Address customer queries related to account balances, billing disputes, and payment status.
• Maintain accurate call records, payment updates, and customer interactions in CRM systems.
• Follow up on missed payment commitments and maintain collection trackers.
• Meet defined collection targets, call quality standards, and process compliance requirements.
• Ensure professional customer communication while handling difficult conversations.

Requirements

• Minimum 2 years of experience in voice-based collections.
• Hands-on experience managing both inbound and outbound collection calls.
• Knowledge of debt recovery, payment follow-ups, overdue accounts, and payment arrangements.
• Good communication, negotiation, and customer-handling skills.
• Experience with CRM tools and collection processes.
• Ability to work with collection targets and quality parameters.
• Customer follow-ups and tracking customer responses.