Guest Service Host

Hyatt Regency; Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Hyatt Regency Jaipur is seeking a proactive Front Desk Agent to manage front desk operations, greet guests, handle inquiries and resolve issues professionally.

You will provide exceptional customer service, maintain strong product knowledge to promote services, and collaborate with other departments to ensure seamless guest experiences.

The role involves developing strategies to enhance guest satisfaction, analyzing feedback, and implementing improvements to raise loyalty.

Responsibilities

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
• Maintain high levels of product knowledge to effectively promote and sell our services.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Analyze guest feedback to identify areas for improvement and implement changes accordingly.

Job description

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
• Maintain high levels of product knowledge to effectively promote and sell our services.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Analyze guest feedback to identify areas for improvement and implement changes accordingly.