Guest Service Supervisor

East India Hotels (EIH); Shimla district; On-site; INR 250,000 - 350,000; Full time

Job summary

East India Hotels is seeking a Guest Service Supervisor to oversee frontline staff in Shimla district. You will ensure high-quality service delivery, mentor team members, and implement guest service strategies to boost satisfaction.

You will collaborate with other departments, handle guest concerns gracefully, and monitor feedback to drive continuous improvement in service standards.

Responsibilities

• Supervise and coordinate guest service staff to ensure high-quality service delivery.
• Develop and implement effective guest service strategies to enhance customer satisfaction.
• Manage and resolve guest complaints professionally and courteously.
• Collaborate with other departments to ensure seamless guest experiences.
• Train and mentor guest service staff on product knowledge and service standards.
• Monitor and analyze guest feedback to identify areas for improvement.

Job description

• Supervise and coordinate guest service staff to ensure high-quality service delivery.
• Develop and implement effective guest service strategies to enhance customer satisfaction.
• Manage and resolve guest complaints professionally and courteously.
• Collaborate with other departments to ensure seamless guest experiences.
• Train and mentor guest service staff on product knowledge and service standards.
• Monitor and analyze guest feedback to identify areas for improvement.