Guest Service Supervisor

East India Hotels (EIH); Khordha; On-site; INR 240,000 - 420,000; Full time

Job summary

East India Hotels (EIH) in Odisha invites an experienced Guest Service Supervisor to supervise and coordinate guest service staff, ensuring high-quality service delivery and seamless experiences for guests across departments.

You will train staff, develop guest service strategies, monitor feedback, and resolve complaints professionally to boost customer satisfaction and loyalty. The role is on-site at our Odisha Khordha location.

Responsibilities

• Supervise and coordinate guest service staff to ensure high-quality service delivery.
• Develop and implement effective guest service strategies to enhance customer satisfaction.
• Manage and resolve guest complaints professionally and courteously.
• Collaborate with other departments to ensure seamless guest experiences.
• Train and mentor guest service staff on product knowledge and service standards.
• Monitor and analyze guest feedback to identify areas for improvement.

Job description

• Supervise and coordinate guest service staff to ensure high-quality service delivery.
• Develop and implement effective guest service strategies to enhance customer satisfaction.
• Manage and resolve guest complaints professionally and courteously.
• Collaborate with other departments to ensure seamless guest experiences.
• Train and mentor guest service staff on product knowledge and service standards.
• Monitor and analyze guest feedback to identify areas for improvement.