Guest Service Associate

Taj Safaris; Mohali; On-site; INR 300,000 - 600,000; Full time

Job summary

Taj Safaris in Mohali, India seeks a front desk professional to deliver exceptional guest service and ensure customer satisfaction. You will manage front office operations, handle guest complaints professionally, and coordinate with other departments to resolve issues, while contributing to sales targets and overall performance.

You will maintain accurate records of guest interactions and transactions, supporting a seamless guest experience across departments.

Responsibilities

• Provide exceptional guest service and ensure customer satisfaction.
• Manage front office operations and handle guest complaints professionally.
• Coordinate with other departments to resolve issues and improve service quality.
• Develop and implement effective communication strategies to enhance guest experience.
• Collaborate with the team to achieve sales targets and improve overall performance.
• Maintain accurate records and reports of guest interactions and transactions.

Job description

• Provide exceptional guest service and ensure customer satisfaction.
• Manage front office operations and handle guest complaints professionally.
• Coordinate with other departments to resolve issues and improve service quality.
• Develop and implement effective communication strategies to enhance guest experience.
• Collaborate with the team to achieve sales targets and improve overall performance.
• Maintain accurate records and reports of guest interactions and transactions.