Assistant Manager Front Office

Hyatt Regency; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Hyatt Regency Bengaluru is seeking a Front Office Manager to lead the front desk team, ensuring exceptional guest service and smooth check-in/check-out experiences.

You will develop strategies to improve operations, coordinate with housekeeping and other departments, analyze performance metrics, train staff, and ensure compliance with regulations while maintaining security.

Responsibilities

• Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes.
• Develop and implement strategies to enhance front office operations, including improving customer satisfaction and reducing wait times.
• Coordinate with other departments to ensure seamless guest experiences, such as room preparation and issue resolution.
• Analyze front office performance metrics to identify areas for improvement and implement corrective actions.
• Train and mentor front office staff on best practices and company policies.
• Ensure compliance with industry standards and regulations, maintaining high levels of security and integrity.

Job description

• Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes.
• Develop and implement strategies to enhance front office operations, including improving customer satisfaction and reducing wait times.
• Coordinate with other departments to ensure seamless guest experiences, such as room preparation and issue resolution.
• Analyze front office performance metrics to identify areas for improvement and implement corrective actions.
• Train and mentor front office staff on best practices and company policies.
• Ensure compliance with industry standards and regulations, maintaining high levels of security and integrity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.