Guest Service Associate - Housekeeping

East India Hotels (EIH); Burhanpur; On-site; INR 250,000 - 400,000; Full time

Job summary

East India Hotels (EIH) is seeking a front-facing hospitality professional responsible for delivering exceptional guest service and ensuring high levels of customer satisfaction at our property in India. The role includes coordinating housekeeping, maintaining cleanliness standards, and working with other departments to create seamless guest experiences.

You will handle guest complaints professionally, document guest interactions, and contribute to a welcoming and efficient guest journey across

Responsibilities

• Provide exceptional guest service and ensure high levels of customer satisfaction.
• Manage and coordinate housekeeping services, including room preparation and maintenance.
• Develop and implement effective cleaning schedules to maintain high standards of cleanliness.
• Collaborate with other departments to ensure seamless guest experiences.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of guest interactions and transactions.

Job description

• Provide exceptional guest service and ensure high levels of customer satisfaction.
• Manage and coordinate housekeeping services, including room preparation and maintenance.
• Develop and implement effective cleaning schedules to maintain high standards of cleanliness.
• Collaborate with other departments to ensure seamless guest experiences.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of guest interactions and transactions.