Assistant Manager Front Office

Hyatt Regency; Gurugram District; On-site; INR 450,000 - 750,000; Full time

Job summary

Hyatt Regency in Gurugram invites experienced front office professionals to lead and coordinate daily operations, ensuring superb guest service and seamless collaboration with housekeeping, concierge and food & beverage teams.

The role focuses on staff training, process improvements, handling guest feedback, and upholding high standards of quality and satisfaction across all touchpoints.

Qualifications

• Experience in front office management

Responsibilities

• Manage front office staff and ensure excellent customer service.
• Coordinate with other departments for seamless operations.
• Develop and implement strategies to enhance front office efficiency.
• Maintain high standards of quality and customer satisfaction.
• Analyze customer feedback and improve services accordingly.
• Supervise and train new hires to meet performance expectations.

Job description

• Manage front office staff and ensure excellent customer service.
• Coordinate with other departments for seamless operations.
• Develop and implement strategies to enhance front office efficiency.
• Maintain high standards of quality and customer satisfaction.
• Analyze customer feedback and improve services accordingly.
• Supervise and train new hires to meet performance expectations.