Assistant Manager - Guest Experiences

Hyatt Regency; Panaji; On-site; INR 300,000 - 550,000; Full time

Job summary

Hyatt Regency in Panaji, Goa seeks a hospitality professional to lead guest experience initiatives, developing strategies to enhance satisfaction and loyalty while managing front desk operations.

The role requires collaboration with various departments to ensure seamless guest experiences, analysis of feedback for continuous improvement, and training staff in service excellence while monitoring related expenses.

Responsibilities

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage front desk operations, including handling complaints and resolving issues promptly.
• Collaborate with other departments to ensure seamless guest experiences.
• Analyze guest feedback and suggest improvements to services and facilities.
• Train and guide staff members on excellent customer service practices.
• Monitor and control expenses related to guest experiences.

Job description

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage front desk operations, including handling complaints and resolving issues promptly.
• Collaborate with other departments to ensure seamless guest experiences.
• Analyze guest feedback and suggest improvements to services and facilities.
• Train and guide staff members on excellent customer service practices.
• Monitor and control expenses related to guest experiences.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.