Guest Service Associate - F&B Service

Fairmont Hotels & Resorts; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Accor’s Novotel Mumbai Juhu Beach is seeking a Guest Service Associate for F&B Service to lead and inspire our team in delivering memorable dining experiences. You will supervise service operations and ensure high standards of hospitality across all outlets.

You will mentor staff, coordinate with the kitchen for quality and presentation, and embody Accor’s service excellence in a fast-paced hotel environment.

Qualifications

• Must be able to lead and mentor F&B service teams.
• Strong guest-facing skills and problem solving.
• Ability to maintain brand standards and collaborate with kitchen.

Responsibilities

• Assist in leading, mentoring and training the Food & Beverage Operations team.
• Supervise and delegate duties; Ensure brand standards are maintained.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal.

Skills

Guest service

Leadership

Team mentoring

Interpersonal skills

Problem solving

Job description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Guest Service Associate F&B Service
Passionate about guest interaction, food and beverage? As a Guest Service Associate F&B Service, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Assist in leading, mentoring and training the Food & Beverage Operations team
• Supervise and delegate duties; Ensure brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal
• Your experience and skills include:
• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example