Telephone Operator

Accor; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Novotel Mumbai Juhu Beach is seeking a Customer Service professional to deliver high-quality guest interactions and support front office operations for a smooth check-in and check-out experience.

The role involves resolving guest queries, maintaining records, and coordinating with other departments to uphold service standards at this beachfront property in Mumbai.

Responsibilities

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Job description

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Customer Service

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Cash of the hotel to be used only for hotel or guest purpose.
• Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
• Co-ordinating with Finance if any deviation from the same.

Operational

• Keep the Team Leader and Assistant Manager briefed at all times
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.