Airport representative

Accor; Mumbai; On-site; INR 446,000 - 781,000; Full time

Job summary

Accor's Novotel Mumbai Juhu Beach is seeking hospitality professionals for airport meet & greet and guest liaison responsibilities. Based at the Mumbai property, you will welcome guests at the airport, assist with luggage, and create a warm first impression of the hotel.

You will coordinate airport transfers, communicate with drivers and hotel transport teams, assist guests with directions and check-in details, and maintain smooth front-office coordination to ensure timely arrivals and

Qualifications

• Guest meet & greet duties at the airport and hotel welcome, requiring professional appearance and hospitality mindset.
• Airport transfer coordination and timely vehicle arrangements with hotel transport teams.
• Guest assistance including directions, travel information, and check-in details for airport arrivals.

Responsibilities

• Guest Meet & Greet: Welcome hotel guests at the airport, assist with luggage, and provide a warm first impression of the hotel.
• Airport Transfers: Coordinate guest airport transfers, ensure timely vehicle arrangements, and communicate with drivers and the hotel transport team.
• Guest Assistance: Support guests with directions, travel information, check-in details, and other immediate requirements at the airport.
• Coordination & Communication: Maintain regular communication with the hotel front office, reservations, concierge, and transport teams regarding guest arrivals and departures.
• Service & Reporting: Maintain professional grooming and conduct, handle guest concerns courteously, and prepare daily reports on arrivals, departures, transfers, and any incidents.

Job description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Guest Meet & Greet:Welcome hotel guests at the airport, assist with luggage, and provide a warm first impression of the hotel.

Airport Transfers:Coordinate guest airport transfers, ensure timely vehicle arrangements, and communicate with drivers and the hotel transport team.

Guest Assistance:Support guests with directions, travel information, check-in details, and other immediate requirements at the airport.

Coordination & Communication:Maintain regular communication with the hotel front office, reservations, concierge, and transport teams regarding guest arrivals and departures.

Service & Reporting:Maintain professional grooming and conduct, handle guest concerns courteously, and prepare daily reports on arrivals, departures, transfers, and any incidents.