Duty Manager

Accor; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Novotel Mumbai Juhu Beach, part of Accor, seeks an experienced hotel operations professional to take overall responsibility for the assigned shift and act as the management representative. You will coordinate Front Office, Housekeeping, F&B, Engineering and Security to ensure smooth operations and exceptional guest experiences.

Responsibilities include monitoring arrivals, VIPs, special requests, incidents, safety and standards, reporting, and supporting training and cost-conscious practices

Responsibilities

• Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
• Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
• Handle guest complaints, service recovery and operational issues promptly and professionally.
• Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
• Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
• Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
• Assist in training, coaching and motivating team members to maintain high service standards.

Job description

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

• Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
• Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
• Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
• Handle guest complaints, service recovery and operational issues promptly and professionally.
• Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
• Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
• Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
• Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
• Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
• Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
• Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
• Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
• Ensure adherence to fire, health, safety and security standards throughout the hotel.
• Follow up on guest feedback and ensure corrective actions are implemented.
• Assist in training, coaching and motivating team members to maintain high service standards.
• Support management in implementing operational improvements and maintaining cost-conscious practices.
• Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
• Prepare and maintain relevant shift reports and operational records.