Sales Manager - Room Sales

AccorHotel; Mumbai; On-site; INR 2,400,000 - 3,200,000; Full time

Job summary

Novotel Mumbai Juhu Beach, part of Accor, invites applications for a Sales Manager - Room Sales. Based in Mumbai, you will drive the hotel’s sales and distribution strategy with a focus on corporate clients, travel planners, and MICE partners.

You will work closely with DOSM and Revenue teams to maximise market share, while leading initiatives across external partners and internal hotel teams to ensure a consistent customer experience. Strong English and strategic thinking are required.

Qualifications

• Fluent in English (spoken and written).
• Strong customer-focus with proactive approach.
• Understanding of hotel sales concepts and distribution channels.

Responsibilities

• Understand and implement the hotel sales strategy and distribution channels.
• Translate global strategy into hotel-level actions to meet targets.
• Collaborate with Account Managers and hotel teams to maintain a single customer face.

Skills

Spoken English

Written English

Customer Focus

Proactivity

Result Oriented

Tools

Excel

PowerPoint

ANAIS

Distribution systems

Reservation systems

Job description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Job Title: Sales Manager - Room Sales

Department: Sales and Marketing

Job Purpose

Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.

Key Interactions

Internally

• DOSM,DOS& Director of Revenue,
• Marketing Team
• International Sales Coordinators

Externally

• Corporate (B to B) clients including procurement, meeting planners, company decision makers.
• Wholesalers, Travel Agencies, MICE companies

Primary Responsibilities

• Understanding the global Accor sales strategy and distribution channels
• Being able to translate the strategy into a hotel approach
• Working with various hotel teams to achieve goals
• Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.

Other Responsibilities

• Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

• Define and implement the hotel sales strategy in accordance with the country/brand global strategy
• Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.

Business plan /Analysis

• Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Team Management

• Shadowing new joiners in the Sales Team.

General Duty

• Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams

Personal

• Result Oriented
• Proactivity
• Analysis / Conceptualization / Strategy
• Sense of Relationship
• External and internal environment understanding
• Customer Focus

Technical

• Spoken and written English
• Professional experience
• Accor sales tools
• Excel & PowerPoint
• ANAIS
• Distribution & Reservation systems
• Expertise in the segment

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