Duty Manager

AccorHotel; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Novotel Mumbai Juhu Beach is seeking a proactive Operations Manager to take overall responsibility for hotel operations during the assigned shift, coordinating Front Office, Housekeeping, F&B, Engineering, Security and other departments to ensure seamless service.

You will monitor guest arrivals, VIPs, special requests and guest experience; handle complaints, drive service recovery, conduct regular rounds, ensure safety, SOP and brand standards compliance, and support management with training

Responsibilities

• Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
• Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
• Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
• Handle guest complaints, service recovery and operational issues promptly and professionally.
• Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
• Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
• Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
• Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
• Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
• Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
• Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
• Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
• Ensure adherence to fire, health, safety and security standards throughout the hotel.
• Follow up on guest feedback and ensure corrective actions are implemented.
• Assist in training, coaching and motivating team members to maintain high service standards.
• Support management in implementing operational improvements and maintaining cost-conscious practices.
• Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
• Prepare and maintain relevant shift reports and operational records.

Job description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airportand overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

• Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
• Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
• Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
• Handle guest complaints, service recovery and operational issues promptly and professionally.
• Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
• Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
• Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
• Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
• Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
• Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
• Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
• Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
• Ensure adherence to fire, health, safety and security standards throughout the hotel.
• Follow up on guest feedback and ensure corrective actions are implemented.
• Assist in training, coaching and motivating team members to maintain high service standards.
• Support management in implementing operational improvements and maintaining cost-conscious practices.
• Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
• Prepare and maintain relevant shift reports and operational records.

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