Bellman

AccorHotel; Mumbai; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Conservation involvement

Sustainable adventures

Local heritage

Global development opportunities

Social initiatives

Team collaboration

Job summary

Novotel Mumbai Juhu Beach, part of the Accor group, seeks a Bellman to deliver exceptional guest service and ensure memorable arrivals and departures. You will assist with luggage, coordinate transportation, and share local information to enrich guest experiences.

Join a frontline team at a beachfront property offering seamless service, a warm welcome, and collaboration across departments to uphold the highest hospitality standards.

Qualifications

• Experience in hospitality or guest services is preferred.
• Willingness to assist guests with luggage and transportation.
• Knowledge of local attractions and resort facilities.

Responsibilities

• Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
• Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms.
• Information Provision: Provide information about resort facilities, services, and local attractions.
• Transportation Coordination: Coordinate transportation services, such as arranging buggies or shuttle services for guest movement within the property, ensuring timely and efficient transfers while maintaining safety and comfort standards.
• Guest Escorting: Escort guests to their rooms and explain room features and amenities.
• Guest Handling: Handle guest inquiries and requests promptly and professionally.
• Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
• Valet Parking Assistance: Assist with valet parking services as needed.
• Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.

Skills

Guest service

Luggage handling

Transportation coordination

Information provision

Guest escorting

Job description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

As a Bellman you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.

What is in it for you:

• Engage in conservationefforts and help preserve wildlife.
• Enjoy sustainable adventureswith exclusive rewards.
• Celebrate localityand heritage in a vibrant community.
• Advance your careerwith global development opportunities.
• Drive changethrough impactful social initiatives.
• Collaboratewith a passionate, innovative team.

Key Responsibilities:

• Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
• Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms.
• Information Provision: Provide information about resort facilities, services, and local attractions.

• Transportation Coordination: Coordinate transportation services, such as arranging buggies or shuttle services for guest movement within the property, ensuring timely and efficient transfers while maintaining safety and comfort standards.

• Guest Escorting: Escort guests to their rooms and explain room features and amenities.

• Guest Handling: Handle guest inquiries and requests promptly and professionally.
• Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
• Valet Parking Assistance: Assist with valet parking services as needed.
• Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.