Guest Service Associate (Front Office) V5.0

Ekante Bliss Tirupati Ihcl Seleqtions Tirupati; New Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

Ekante Bliss Tirupati IHCL SeleQtions Tirupati is seeking a proactive Front Office / Guest Services professional to manage daily guest interactions at the front desk and ensure a seamless experience across all touchpoints.

You will respond to guest inquiries, resolve issues, and maintain precise records of guest preferences and transactions, collaborating with housekeeping, food & beverage, and other departments to deliver outstanding service.

Qualifications

• Experience in hospitality front desk or guest services is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle guest inquiries professionally and courteously.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Stay updated on industry trends and best practices to continuously improve service quality.

Skills

Customer service

Communication

Problem solving

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.


• Provide exceptional customer service by responding promptly to guest requests and concerns.


• Maintain accurate records of guest interactions, transactions, and preferences.


• Collaborate with other departments to ensure seamless service delivery.


• Develop and implement effective strategies to enhance guest satisfaction and loyalty.


• Stay updated on industry trends and best practices to continuously improve service quality.