Guest Service Associate (Front Office) V5.0

Aura Hotels And Resorts; Shillong; On-site; INR 240,000 - 360,000; Full time

Job summary

Aura Hotels And Resorts in Shillong, India, is seeking a proactive front desk associate to manage front office operations, address guest inquiries, and resolve issues professionally.

You will collaborate with other departments to ensure seamless guest experiences, maintain accurate records of interactions, and implement strategies to boost guest satisfaction while ensuring compliance with company policies.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.