Guest Service Associate (Front Office) V5.0

Bliss Hotel; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Bliss Hotel in Chennai is seeking a front office associate to manage guest inquiries and resolve issues professionally, ensuring a smooth check-in experience and high service standards.

You will respond promptly to guest requests, maintain accurate guest records, and collaborate with other departments to deliver seamless service while upholding Bliss Hotel's policies.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.