Front Office Executive / GRE / Receptionist

Unique Properties; Pune District; On-site; INR 201,000 - 335,000; Full time

Job summary

Unique Properties in Pune seeks a Front Desk Executive for Bund Garden Road. You will warmly greet clients, manage the reception area, handle calls, and coordinate visits to project sites and sample flats, supporting Sales and HR as needed.

Requirements include 2+ years in a front desk or guest relations role, a graduate degree, and strong MS Office skills. The role demands confidentiality, organization, and a customer-focused attitude in a fast-paced real estate setting.

Qualifications

• 2+ years of front desk or guest relations experience.
• Undergraduate or graduate degree; admin/customer service certs are a plus.
• Excellent verbal and written communication.
• Strong interpersonal and customer service orientation.
• Proficient in Microsoft Office suite.
• Ability to maintain confidentiality; fast-paced real estate environment.

Responsibilities

• Welcome clients, visitors, vendors, and business associates in a warm and professional manner.
• Manage the reception area to keep it clean, organized, and presentable.
• Answer and direct incoming calls to appropriate departments or personnel.
• Register visitors and coordinate their appointments with the concerned teams.
• Escort clients to project presentations and sample flats as needed.
• Provide administrative support: data entry, filing, documentation, and record management.
• Coordinate appointments and conference room bookings for internal teams.
• Monitor and respond to company email inquiries and route as needed.
• Maintain visitor registers and access records; report suspicious activities.

Skills

Communication skills

MS Office

Organizational skills

Interpersonal skills

Customer service

Education

Undergraduate or Graduate

Certifications in administration or customer service

Job description

Job Description - Front Desk Executive Job Location - Baner-Pashan Link Road, Pune

Job type - Full Time.

Company Overview

Unique Properties is a leading real estate organization committed to delivering exceptional real estate solutions across residential and commercial segments. With a strong focus on customer satisfaction, we strive to create a seamless and professional experience for every client. We are looking for a motivated, courteous, and organized Front Desk Executive to join our team at our Bund Garden Road Pune. As the first point of contact for clients and visitors, the Front Desk Executive plays a vital role in creating a positive impression of the organization while providing administrative and operational support to various departments.

Key Responsibilities

Front Desk & Guest Relations

• Welcome clients, visitors, vendors, and business associates in a warm and professional manner.
• Manage the reception area to ensure it remains clean, organized, and presentable at all times.
• Answer and direct incoming telephone calls to the appropriate departments or personnel.
• Create a pleasant and welcoming experience for all visitors.

Visitor Management

• Register visitors and coordinate their appointments with the concerned teams.
• Provide information about the company's projects and services.
• Assist visitors with brochures, project information, and general inquiries.
• Escort clients to the AV Room for project presentations and facilitate visits to the sample flat whenever requested by the Sales team, especially during peak hours.

Administrative Support

• Provide administrative assistance to various departments, including data entry, documentation, filing, and record management.
• Manage incoming and outgoing mail, courier services, packages, and deliveries.
• Maintain office stationery, reception supplies, and inventory records.
• Process and maintain accurate site billing records for labour contractors and other agencies to ensure timely payment processing.
• Verify Channel Partner (CP) invoices for accuracy before submission.
• Maintain petty cash records and ensure proper documentation of expenses.
• Register new employees on the biometric attendance system and share weekly updates with the HR department.
• Coordinate with booked clients regarding agreement copies, payment receipts, and related documentation.

Appointment & Meeting Coordination

• Schedule appointments and meetings for internal teams.
• Coordinate conference room bookings and ensure meeting rooms are ready before scheduled meetings.

Communication

• Receive, record, and relay messages accurately and promptly.
• Monitor and respond to general company email inquiries or route them to the relevant department.

Security & Compliance

• Monitor visitor access and ensure compliance with company security procedures.
• Maintain visitor registers and access records.
• Report any suspicious or unauthorized activities to the concerned authorities.

Record Management

• Maintain accurate records related to visitors, correspondence, office administration, and reception activities.
• Ensure all reception-related documentation is updated and filed systematically.

Qualifications & Skills

• Undergraduate or Graduate in any discipline. Additional certifications in administration or customer service will be an advantage.
• 2+ years of experience as a Front Desk Executive, Receptionist, Guest Relations Executive, or in a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service orientation.
• Good organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Professional appearance, positive attitude, and pleasant personality.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to work effectively in a fast-paced real estate environment.

Preferred Candidate Profile

• Friendly, proactive, and service-oriented personality.
• Strong coordination and follow-up skills.
• Ability to handle multiple responsibilities efficiently.