Guest Relation Executive (GRE)

Jms Buildtech; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Jms Buildtech in Gurugram, India, is seeking a Guest Relation Executive to welcome guests and ensure a high level of service in our real estate setting.

You will manage front desk operations, handle inquiries, coordinate with departments, and maintain records to support seamless guest experiences. The role demands strong communication, confidentiality, and a collaborative attitude.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills are required.
• Proficient in using computer systems and software applications.

Responsibilities

• Manage front desk operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest inquiries and resolve issues professionally and courteously.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and transactions.
• Develop and implement effective strategies to enhance guest satisfaction.
• Collaborate with the sales team to promote our services and products.

Skills

Excellent communication

Interpersonal skills

Teamwork

Problem-solving

Tools

Computer systems

Job description

We are looking for a highly skilled and experienced Guest Relation Executive to join our team in the Real Estate Industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.

Roles and Responsibility

• Manage front desk operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest inquiries and resolve issues professionally and courteously.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and transactions.
• Develop and implement effective strategies to enhance guest satisfaction.
• Collaborate with the sales team to promote our services and products.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to maintain confidentiality and handle sensitive information.
• Team player with a positive attitude and willingness to learn.