Guest Relations Executive

Vianaar Homes; Delhi; On-site; INR 334,800 - 558,000; Full time

Job summary

A leading hospitality company in Delhi is seeking a proactive Guest Relations Executive to manage operations and enhance guest satisfaction. This full-time role involves overseeing daily activities, handling guest concerns, and driving lead generation for new properties. The ideal candidate has a Bachelor's degree in Hospitality or Business and 1–4 years experience in the industry. Strong organizational and communication skills are essential. The role offers competitive compensation and opportunities for professional growth.

Qualifications

• 1–4 years of experience in hospitality operations, guest relations, or property management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage day-to-day operations to ensure seamless guest experiences.
• Address guest concerns effectively to ensure satisfaction.
• Oversee inventory management for properties.
• Maintain property upkeep standards.
• Implement and monitor upkeep schedules and inspections.
• Supervise housekeeping staff and ensure quality.
• Coordinate repairs and maintenance as needed.

Skills

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

MS Office proficiency

Understanding of property management systems

Education

Bachelor’s degree in Hospitality, Business Administration, or related field

Job description

Position:

Guest Relations Executive (Operations & Business Development Focus)

Overview:

We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our.

Key Responsibilities

Operations & Guest Experience

• Manage day-to-day operations efficiently to ensure seamless guest experiences.
• Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
• Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
• Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
• Implement and monitor upkeep schedules and regular property inspections.
• Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
• Ensure consistent quality control across guest rooms and common areas.
• Coordinate repairs and maintenance as needed to ensure operational continuity.

Business Development & Revenue Initiatives

• Drive lead generation for new properties/apartments.
• Assist in property acquisitions by scouting nearby locations and generating local leads.
• Support revenue-enhancing activities, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
• Collaborate with the team to identify new business opportunities and process improvements.
• Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
• Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

• Bachelor’s degree in Hospitality, Business Administration, or related field.
• 1–4 years of experience in hospitality operations, guest relations, or property management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilitiesli>
• Proficiency in MS Office and basic property management systems.
• A proactive, service-oriented, and ownership-driven attitude.

Seniority level

Associate

Employment type

Full-time

Job function

Other