Executive (Female)

Evolveback; Karnataka; On-site; INR 300,000 - 500,000; Full time

Job summary

Evolveback seeks a Guest Relations Executive to deliver exceptional guest experiences, from arrival to check-out, serving as the primary contact for inquiries and issues. You will promote hotel services and local recommendations, ensuring guest satisfaction with professionalism and efficiency.

You will collaborate with housekeeping, front office and F&B teams, upsell amenities, and collect feedback to drive continuous service improvements across the property.

Qualifications

• Graduation in any field.
• Excellent communication, interpersonal and problem-solving skills required.

Responsibilities

• Provide warm and personalized guest services from arrival to check-out.
• Liaise between guests and hotel staff to address requests and feedback.
• Offer information about hotel facilities, local attractions and dining options.
• Address guest concerns empathetically and resolve issues promptly.
• Build rapport with guests and foster loyalty through attentive service.
• Promote hotel amenities, packages and upgrades to enhance guest experience.

Skills

Excellent communication

Interpersonal skills

Problem-solving skills

Education

Any Graduation

Job description

As a Guest Relations Executive you will be responsible for providing exceptional guest experiences and ensuring their satisfaction throughout their stay. You will serve as a primary point of contact for guests, addressing inquiries, resolving issues, and ensuring their needs are met with professionalism and efficiency. Your role will involve enhancing guest relations, promoting hotel services, and upholding the highest standards of hospitality.

Your responsibilities as Guest Relation Executive :

• Guest Services: Provide warm and personalized service to guests, welcoming them upon arrival, assisting with check-in/check-out procedures, and attending to their needs throughout their stay.
• Communication: Serve as a liaison between guests and hotel staff, conveying guest requests, preferences, and feedback to relevant departments to ensure prompt and effective resolution.
• Information Desk:Act as an information resource for guests, providing details about hotel facilities, local attractions, transportation options, and dining recommendations to enhance their experience.
• Problem Resolution: Address guest concerns and complaints in a timely and empathetic manner, taking appropriate action to resolve issues and exceed guest expectations.
• Relationship Building:Build rapport with guests by anticipating their needs, recognizing repeat guests, and cultivating positive relationships to foster loyalty and repeat business.
• Upselling and Promotion: Promote hotel amenities, special packages, and upgrades to guests, maximizing revenue opportunities and enhancing their overall experience.
• Guest Feedback:Solicit feedback from guests through surveys, comment cards, and personal interactions, and use this feedback to identify areas for improvement and implement service enhancements.
• Coordination:Collaborate with other hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences and smooth operations.

Qualifications and Skills:

• Any Graduation
• Excellent communication, interpersonal, and problem-solving skills.