Front Office Executive

OYO; Visakhapatnam; On-site; INR 350,000 - 550,000; Full time

Job summary

OYO in Visakhapatnam seeks a hotel operations lead to ensure smooth functioning of operations and a seamless check-in and stay experience for guests.

You will identify gaps, conduct regular staff training, ensure adherence to SOPs and compliance, drive occupancy through bookings, manage guest escalations, and perform surprise audits with reports and resolutions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong English proficiency and regional language familiarity.
• Proficiency with common hotel software and computer applications.

Responsibilities

• Ensure smooth functioning of hotel operations and guest check-in experience.
• Identify gaps and conduct staff training regularly.
• Ensure adherence to Company SOPs & compliance policies.
• Generate revenue by driving occupancy through bookings.
• Drive guest experience and manage escalations with stakeholders.
• Conduct surprise audits and submit reports with resolutions.
• Ensure Daybook adoption for operations management.

Skills

Communication

Interpersonal skills

English proficiency

Regional language

Computers & software

SOP adherence

Job description

Role & responsibilities

• Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
• Identify gaps and conduct necessary staff training regularly
• Ensure adherence to Company SOPs & compliance policies, as applicable
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
• Drive guest experience, and handle escalations through stakeholder management
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
• Ensure Daybook adoption for operations management

Preferred candidate profile

• Excellent communication & interpersonal skills
• Strong command over English and resp. regional language
• Proficiency in using industry relevantsoftware and computer applications
• In-depth knowledge of industry best practices, standards & safety regulation