Guest Relation Executive

Krishvi Projects; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Krishvi Projects in Bengaluru seeks a hospitality guest services professional to deliver exceptional service and personalized attention to guests. You will assist with inquiries, room bookings, check-in and check-out, and special arrangements to ensure a seamless stay.

Responsibilities include welcoming guests, coordinating concierge services, providing local recommendations, arranging transportation, and opportunities for upselling hotel amenities.

Qualifications

• Strong communication and interpersonal skills.
• Confident, well-presented, and customer-friendly personality.
• Sales-oriented mindset with interest in product specialization.

Responsibilities

• Customer Service: Providing exceptional customer service and personalized attention to guests or customers to enhance their experience
• Guest Assistance: Assisting guests with inquiries, requests, and needs, such as room bookings, reservations, check-in and check-out, and special arrangements
• Problem Resolution: Addressing and resolving guest concerns, complaints, and issues to ensure a positive guest experience
• Welcoming Guests: Greeting and welcoming guests upon arrival, providing information about the property or establishment, and offering assistance with luggage and belongings
• Concierge Services: Offering concierge services, including providing recommendations for local attractions, dining, and activities, as well as arranging transportation and bookings
• Up-selling and Cross-selling: Promoting additional services or amenities, such as room upgrades, spa treatments, or dining options, to enhance revenue and guest satisfaction
• Special Requests: Managing and fulfilling special requests from guests, such as arranging for flowers, room decorations, or dietary preferences

Skills

Communication skills

Interpersonal skills

Sales mindset

Job description

Role & responsibilities

• Customer Service: Providing exceptional customer service and personalized attention to guests or customers to enhance their experience
• Guest Assistance: Assisting guests with inquiries, requests, and needs, such as room bookings, reservations, check-in and check-out, and special arrangements
• Problem Resolution: Addressing and resolving guest concerns, complaints, and issues to ensure a positive guest experience
• Welcoming Guests: Greeting and welcoming guests upon arrival, providing information about the property or establishment, and offering assistance with luggage and belongings
• Concierge Services: Offering concierge services, including providing recommendations for local attractions, dining, and activities, as well as arranging transportation and bookings
• Up-selling and Cross-selling: Promoting additional services or amenities, such as room upgrades, spa treatments, or dining options, to enhance revenue and guest satisfaction
• Special Requests: Managing and fulfilling special requests from guests, such as arranging for flowers, room decorations, or dietary preferences

Preferred candidate profile

Strong communication and interpersonal skills.

Confident, well-presented, and customer-friendly personality.

Sales-oriented mindset with interest in product specialization.