Guest Relations Associate

Isha Foundation, Inc.; Coimbatore District; On-site; INR 200,000 - 320,000; Full time

Job summary

A leading hospitality organization in Tamil Nadu is looking for a dedicated guest relations professional. The role involves monitoring guest feedback to enhance satisfaction and assisting guests with special requests like upgrades. Additionally, you will coach staff on service standards. Applicants should have strong English proficiency and guest care skills. Embracing industry trends is essential for success in this dynamic environment.

Qualifications

• Ability to monitor guest reviews and feedback effectively.
• Skills in assisting with special guest requests and arrangements.
• Up-to-date knowledge of industry trends in guest relations.

Responsibilities

• Monitor guest reviews and feedback to improve satisfaction.
• Assist with special guest requests such as upgrades and amenities.
• Supervise and coach staff on guest relation practices.
• Supervise and coach staff on service standards.

Skills

Basic MS Word

Proficient in English

Guest care soft skills

Job description

Responsibilities

1. Monitor guest reviews and feedback, taking proactive measures to address any concerns and improve guest satisfaction.
2. Assist with special guest requests, such as room upgrades, special amenities, or transportation arrangements.
3. Stay updated on industry trends and best practices in guest relations to continuously enhance the guest experience.
4. Supervise, orient and coach staff on guest relation practices and service standards.

Qualifications

Desired Skills

• Basic MS word, Proficient in englishn Guest care soft skills