Guest Relation Executive

SILA; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

SILA in Mumbai is seeking an experienced Hospitality Guest Relations professional to manage front office operations, ensuring smooth check-in/check-out while building strong guest relationships. The role requires coordinating with housekeeping and maintenance teams to resolve issues and exceed guest expectations in a fast-paced hotel environment.

You will analyze guest feedback to identify service improvements and contribute to a consistently high standard of guest satisfaction.

Qualifications

• 1–10 years of experience in hospitality industry, preferably in a guest relations role.
• Strong knowledge of hospitality management principles and practices.
• Excellent communication skills for interaction with guests from diverse backgrounds.

Responsibilities

• Manage front office operations, ensuring seamless check-in/check-out processes for guests.
• Develop and maintain strong relationships with guests to ensure their needs are met and exceeded.
• Coordinate with other departments (e.g., housekeeping, maintenance) to resolve any issues or concerns raised by guests.
• Analyze feedback from guests to identify areas for improvement in hotel services.

Skills

Guest relations

Hospitality management

Communication skills

Job description

Roles and Responsibilities :

• Manage front office operations, ensuring seamless check-in/check-out processes for guests.
• Develop and maintain strong relationships with guests to ensure their needs are met and exceeded.
• Coordinate with other departments (e.g., housekeeping, maintenance) to resolve any issues or concerns raised by guests.
• Analyze feedback from guests to identify areas for improvement in hotel services.

Job Requirements :

• 1-10 years of experience in hospitality industry, preferably in a guest relations role.
• Strong knowledge of hospitality management principles and practices.
• Excellent communication skills for effective interaction with guests from diverse backgrounds.