Guest Experience Manager

PMJ; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

PMJ in Hyderabad is seeking an experienced hospitality professional to oversee front desk operations and guest services. You will manage check-in/check-out, room assignments, and special requests while maintaining exceptional guest experiences.

Collaboration with housekeeping and maintenance is essential to ensure seamless service delivery, and you will build strong guest relationships through proactive communication and feedback programs.

Qualifications

• 5-12 years of experience in hospitality industry or related field.
• Strong knowledge of hotel operations and policies.
• Excellent guest relations skills with ability to handle diverse customer needs.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Ensure exceptional guest experiences by providing personalized service, resolving issues promptly, and exceeding expectations.
• Manage front desk operations, including check-in/check-out processes, room assignments, and special requests.
• Develop strong relationships with guests through regular communication, feedback collection, and recognition programs.
• Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless execution of guest services.

Skills

Guest relations

Customer service

Work under pressure

Hospitality operations knowledge

Job description

Roles and Responsibilities :

• Ensure exceptional guest experiences by providing personalized service, resolving issues promptly, and exceeding expectations.
• Manage front desk operations, including check-in/check-out processes, room assignments, and special requests.
• Develop strong relationships with guests through regular communication, feedback collection, and recognition programs.
• Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless execution of guest services.

Job Requirements :

• 5-12 years of experience in hospitality industry or related field.
• Strong knowledge of hotel operations and policies.
• Excellent guest relations skills with ability to handle diverse customer needs.
• Ability to work effectively under pressure in a fast-paced environment.