Guest Relations Executive- Female

Elitebutlers Hospitality Solutions; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Elitebutlers Hospitality Solutions in Mumbai seeks a Guest Relations Executive to be the first point of contact for guests, ensuring an exceptional experience from arrival to departure.

You will warmly welcome guests, assist with check-in, provide information on facilities, and resolve inquiries with a proactive, service‑oriented approach. Collaborate with Housekeeping, Front Office, F&B, and Concierge to deliver seamless service.

Qualifications

• Customer-focused and proactive attitude
• Excellent interpersonal skills
• Keen eye for detail

Responsibilities

• Warmly welcome guests, assist with check-in, and explain facilities and services.
• Be primary contact for guest inquiries, requests, and feedback.
• Anticipate guest needs and offer personalized services to enhance stays.
• Handle complaints professionally, empathetically, and efficiently.
• Maintain knowledge of local attractions, dining, and transport for recommendations.
• Coordinate with Housekeeping, Front Office, F&B, and Concierge to fulfill requests.
• Process check-outs and solicit guest feedback for improvements.
• Assist with managing guest profiles in the PMS.
• Promote loyalty programs and additional services when appropriate.
• Conduct regular follow-ups to ensure satisfaction.
• Maintain professional appearance and brand standards.
• Prepare daily reports on guest feedback and resolutions.

Job description

Guest Relations Executive

We are seeking a highly motivated and customer-focused Guest Relations Executive to join our dynamic team. The ideal candidate will be the first point of contact for guests, ensuring an exceptional and memorable experience from arrival to departure. This role requires a proactive individual with excellent interpersonal skills, a keen eye for detail, and a passion for delivering outstanding service. The Guest Relations Executive will play a crucial role in enhancing guest satisfaction, resolving issues efficiently, and maintaining the highest standards of hospitality.

• Warmly welcome guests upon arrival, assist with check-in procedures, and provide comprehensive information about the propertys facilities and services.
• Act as a primary point of contact for all guest inquiries, requests, and feedback, ensuring timely and effective resolution.
• Anticipate guest needs and proactively offer assistance, recommendations, and personalized services to enhance their stay.
• Handle guest complaints and challenging situations with professionalism, empathy, and efficiency, striving for a positive outcome.
• Maintain up-to-date knowledge of local attractions, events, dining options, and transportation to provide accurate and helpful recommendations to guests.
• Coordinate with various departments, including Housekeeping, Front Office, Food Beverage, and Concierge, to fulfill guest requests and ensure seamless service delivery.
• Process guest check-outs, inquire about their experience, and encourage feedback to continuously improve service quality.
• Assist with managing guest profiles, preferences, and special requests in the property management system (PMS).
• Promote loyalty programs, special offers, and additional services to guests where appropriate.
• Conduct regular follow-ups with guests to ensure satisfaction and address any lingering concerns.
• Maintain a professional appearance and demeanor at all times, reflecting the brands commitment to excellence.
• Prepare daily reports on guest feedback, incidents, and resolutions for management review.

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