Guest Relations Executive - F&B Female

Della Group; Lonavala; On-site; INR 201,000 - 312,000; Full time

Job summary

Della Group in Lonavala is seeking a Guest Relations Executive to ensure a warm, personalized dining experience for every guest. You will greet guests, manage reservations, and coordinate with F&B, kitchen, and other departments to keep service smooth.

The role requires excellent English, a pleasant personality, and strong customer-service orientation. A Bachelor's in Hotel Management is preferred, with 1-3 years of relevant experience.

Qualifications

• Excellent English communication; Hindi/Marathi will be an advantage.
• Pleasant personality with strong interpersonal skills and customer-service orientation.
• Bachelor's degree in Hotel Management or equivalent.

Responsibilities

• Welcome and warmly greet guests, ensuring a personalized dining experience.
• Handle guest queries, feedback and complaints professionally and promptly.
• Coordinate with F&B service, kitchen, and other departments to ensure smooth operations.
• Maintain strong guest relationships and encourage repeat visits.
• Assist with reservations, table arrangements, special requests, and VIP guest handling.
• Promote restaurant offerings, special menus, and events to guests.
• Maintain high standards of grooming, communication, and hospitality.

Skills

Excellent English communication

Interpersonal skills

Customer-service orientation

Education

Bachelor's Degree in Hotel Management

Job description

Key Responsibilities

• Welcome and warmly greet guests, ensuring a personalized dining experience.
• Handle guest queries, feedback, and complaints professionally and promptly.
• Coordinate with F & B service, kitchen, and other departments to ensure smooth operations.
• Maintain strong guest relationships and encourage repeat visits.
• Assist with reservations, table arrangements, special requests, and VIP guest handling.
• Promote restaurant offerings, special menus, and events to guests.
• Maintain high standards of grooming, communication, and hospitality.

What we expect

• Excellent English communication; Hindi/Marathi will be an advantage.
• Pleasant personality, strong interpersonal skills, and customer-service orientation.

• Department: F & B Service
• Experience: 1-3 years
• Education: Bachelor's Degree in Hotel Management,
• Reports to: Director F &b