GRE

SRC - Suril Udeshi Restaurant Consultants; Jaipur; On-site; INR 350,000 - 500,000; Full time

Job summary

SRC - Suril Udeshi Restaurant Consultants in Jaipur seeks a well-educated Guest Relations Executive to join our premium hospitality team. You will greet guests, manage reservations, coordinate with service and kitchen teams, and ensure a memorable first impression.

The ideal candidate has hospitality management education, strong English and Hindi communication, polished grooming, and a guest-first mindset. Previous experience in luxury dining or upscale hotels is preferred, with a focus on

Qualifications

• Graduation in Hospitality Management or related field.
• Experience in premium dining or upscale hospitality preferred.
• Excellent English and Hindi communication.
• Professional grooming and presentation.
• Strong interpersonal and guest-service focus.

Responsibilities

• Welcome guests warmly and professionally, ensuring a memorable first impression.
• Manage guest reservations, seating arrangements, and special requests efficiently.
• Maintain strong communication and coordination with service, kitchen, and management teams.
• Handle guest feedback, complaints, and concerns with tact and professionalism.
• Build positive relationships with regular guests and ensure personalised service.
• Maintain high standards of grooming, etiquette, communication, and professional conduct.
• Assist in managing guest flow during busy service periods and events.
• Uphold the establishment's standards of hospitality, discretion, and guest satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Emotional intelligence

Education

Bachelor's in Hospitality Management

Tools

Reservation systems

Job description

We are looking for a well-educated, articulate, and experienced Guest Relations Executive (GRE) to join our team and contribute to delivering an exceptional hospitality experience.

In premium hospitality, guest relations is far more than welcoming guests. It is about creating the right first impression, understanding guest expectations, anticipating their needs, and ensuring that every guest feels valued throughout their visit.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a memorable first impression.
• Manage guest reservations, seating arrangements, and special requests efficiently.
• Maintain strong communication and coordination with the service, kitchen, and management teams.
• Handle guest feedback, complaints, and concerns with tact, confidence, and professionalism.
• Build positive relationships with regular guests and ensure personalised service.
• Maintain high standards of grooming, etiquette, communication, and professional conduct.
• Assist in managing guest flow during busy service periods and special events.
• Uphold the establishment's standards of hospitality, discretion, and guest satisfaction.

Our Ideal Candidate

• A graduate in Hospitality Management, Hotel Management, or a related field is preferred.
• Prior experience in premium restaurants, luxury hotels, fine dining, or upscale hospitality is highly desirable.
• Excellent verbal communication skills in English and Hindi; additional languages are an advantage.
• Well-groomed, confident, presentable, and possessing excellent interpersonal skills.
• Strong problem-solving abilities, emotional intelligence, and a guest-first mindset.
• Familiarity with reservation systems, guest handling, and hospitality service standards.
• A professional attitude, attention to detail, and the ability to remain composed under pressure.