Senior Guest Relations Executive

Puravankara Limited; Mumbai; Sur place; INR 320 000 - 420 000; Plein temps

Résumé du poste

Puravankara Limited in Bandra is seeking a Guest Relations Executive to manage visitor interactions at the site, greet and assist potential buyers, and provide clear information about property, amenities, and the surrounding area to ensure a positive first impression.

You will conduct site tours, handle queries, assist with paperwork, support on-site events, collect feedback for improvements, and coordinate with sales and marketing to back campaigns while keeping the reception organized and

Qualifications

• Must have excellent customer service and communication skills.
• Experience in front desk operations is a plus.

Responsabilités

• Manage visitor interactions and greet guests at the site.
• Provide detailed information about the property, amenities and surrounding area.
• Conduct site tours highlighting key features and benefits.
• Address customer queries and resolve concerns promptly.
• Assist customers with paperwork and ensure documents are complete.

Connaissances

Customer service

Front desk

Site tours

Communication

Relationship building

Description du poste

Role & responsibilities :

The Guest Relations Executive will be responsible for managing customer interactions and ensuring a high level of satisfaction for all guests visiting the site. This role involves welcoming and assisting potential buyers, addressing their queries, and providing a seamless and pleasant experience.

Preferred candidate profile :

• Greet and welcome all visitors to the site, ensuring a positive first impression.


• Provide detailed information about the property, amenities, and surrounding area to potential buyers.


• Conduct site tours for visitors, highlighting key features and benefits of the property.


• Address and resolve any customer queries or concerns promptly and efficiently.


• Assist customers with necessary paperwork and ensure all documents are completed accurately.


• Assist in organizing and managing on-site events, open houses, and promotional activities.


• Gather and relay customer feedback to the relevant departments to improve service quality.


• Build and maintain positive relationships with potential and existing customers to encourage referrals and repeat business.


• Manage the front desk, maintain visitor logs, and ensure the reception area is neat and presentable.


• Work closely with the sales and marketing teams to support their initiatives and provide necessary information.

REPORTING TO: Site Head

LOCATION: Bandra