Guest Relation Executive | Casagrand Builders

Casagrand; Wagholi; On-site; INR 150,000 - 210,000; Full time

Benefits offered by this job

Growth opportunities

Professional work environment

Exposure to real estate brand

Job summary

Casagrand in Wagholi, Pune region, seeks a front desk executive to manage client greetings, inquiries and appointment scheduling. You will coordinate site visits and ensure smooth communication between customers and internal teams while maintaining records and a professional reception area.

The role emphasizes hospitality, excellent verbal and written communication in English, Marathi and Hindi, and multitasking in a fast-paced real estate environment.

Qualifications

• Minimum 6 months of experience in customer service/front office (real estate/hospitality preferred).
• Freshers with excellent communication skills may also be considered.

Responsibilities

• Manage front desk operations, welcoming clients, visitors and walk-ins.
• Handle customer queries, site visit coordination and appointment scheduling.
• Ensure smooth communication between customers and internal teams.
• Maintain visitor records, call logs and appointment schedules.
• Provide accurate information about the project, facilities and offerings.
• Support the CRM team in organizing customer visits, events and documentation.
• Handle data entry, report preparation and basic correspondence.
• Maintain cleanliness and a professional ambience at the reception area.
• Uphold high standards of hospitality, courtesy and professionalism.
• Make telephonic calls to customers for reference generation and referrals.

Skills

Excellent communication

Customer handling

MS Office

Multitasking

Professional attitude

Tools

MS Office

Job description

Key Responsibilities:

(Apply only if present in Pune and ready to work for Wagholi location)

Location: Wagholi location

• Manage the front desk operations including welcoming clients, visitors, and walk-ins.
• Handle customer queries, site visit coordination, and appointment scheduling.
• Ensure smooth communication between customers and internal teams.
• Maintain visitor records, call logs, and appointment schedules.
• Provide accurate information about the project, facilities, and offerings to prospective customers.
• Support the CRM team in organizing customer visits, events, and documentation.
• Handle administrative tasks such as data entry, report preparation, and basic correspondence.
• Maintain cleanliness and professional ambience at the reception/front desk area.
• Ensure high standards of hospitality, courtesy, and professionalism at all times.
• Make telephonic call to customers for reference generation and referrals.

Key Skills & Competencies:

• Excellent communication skills verbal and written (English, Marathi & Hindi mandatory; knowledge of local language preferred).
• Strong customer handling and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and basic computer operations.
• Ability to multitask, prioritize, and work under pressure.
• Pleasant personality with a professional attitude.
• Strong problem-solving ability and customer service orientation.

Qualifications & Experience:

• Minimum 06 month of experience in customer service/front office/guest relations (real estate/hospitality preferred).
• Freshers with excellent communication skills may also be considered.

What We Offer:

• Opportunity to work with a leading real estate brand.
• Exposure to customer interaction and project site operations.
• Professional work environment with growth opportunities.