Guest Relations Executive

M.Space Realty; Mumbai; On-site; INR 223,000 - 357,000; Full time

Job summary

Mumbai-based M.Space Realty is seeking a Guest Relations Executive to join our on-site team in Mumbai. You will welcome visitors, answer inquiries, and coordinate appointments while supporting property viewings and events.

This full-time role requires strong communication, customer-service experience, and a reliable, detail-oriented approach to maintaining records and coordinating with internal teams.

Qualifications

• Strong communication and interpersonal skills for professional interactions with clients, visitors, and colleagues.
• Customer service and guest relations experience, including handling inquiries and maintaining a welcoming environment.
• Organizational and administrative skills, such as scheduling appointments, managing records, and coordinating meetings or property visits.
• Basic computer and office software proficiency (email, word processing, spreadsheets, CRM or visitor management systems).
• Ability to work on-site full time in Mumbai with reliability and attention to detail.
• Experience in real estate, hospitality, or front office operations is an advantage.
• Educational background in hospitality, business administration, or related field preferred but not mandatory.

Responsibilities

• Welcome and assist visitors, clients, and partner agents, ensuring a professional experience.
• Manage reception operations and handle inquiries via phone and email.
• Coordinate appointments and meetings; maintain visitor and client records.
• Support property viewings and events; liaise with internal teams to ensure smooth service delivery.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Professional demeanor

Education

Hospitality / Business administration background

Tools

CRM/visitor management systems

Job description

Company Description

M.Space Realty (Mumbai Space Realty LLP) is a professional property consultancy and broking firm with a strong presence in the Mumbai real estate market. The company has built a reputation as an unbiased, client-focused organization offering comprehensive real estate services. With a team of dynamic realtors, M.Space Realty aims to be a one-stop solution provider for corporate real estate, project execution, and project marketing for residential and commercial properties in Mumbai. The firm supports partner agents with high commissions, office access, structured marketing guidance, and professional promotional materials, while offering sellers robust marketing, analysis, and follow-up services. M.Space Realty is committed to maintaining and enhancing its brand image and expanding its reputation in broader markets.

Role Description

The Guest Relations Executive is a full-time, on-site role based in Mumbai. This position is responsible for welcoming and assisting visitors, clients, and partner agents, ensuring a professional and courteous experience at all times. Day-to-day tasks include managing reception operations, handling incoming inquiries via phone and email, coordinating appointments and meetings, and maintaining accurate visitor and client records. The role also involves supporting property viewings and events, providing basic information about company services and ongoing projects, and liaising with internal teams to ensure smooth communication and service delivery. The Guest Relations Executive is expected to uphold the company’s service standards, manage guest feedback, and contribute to a positive and organized office environment.

Qualifications

• Strong communication and interpersonal skills, with the ability to interact professionally with clients, visitors, and colleagues.
• Customer service and guest relations experience, including handling inquiries, resolving concerns, and maintaining a welcoming environment.
• Organizational and administrative skills, such as scheduling appointments, managing records, and coordinating meetings or property visits.
• Basic computer and office software proficiency (e.g., email, word processing, spreadsheets, and CRM or visitor management systems).
• Ability to work on-site full time in Mumbai, with a professional demeanor, reliability, and attention to detail.
• Previous experience in real estate, hospitality, or front office operations is an advantage.
• Relevant educational background in hospitality, business administration, or a related field is preferred but not mandatory.