Guest Relation Executive

THE GUARDIANS REAL ESTATE ADVISORY; Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

THE GUARDIANS REAL ESTATE ADVISORY is seeking a front desk / customer relations role at the Mumbai project site. You will warmly welcome visitors, understand their property requirements, and coordinate with the sales team to ensure smooth handovers and appointments.

The ideal candidate will have strong communication, customer service skills, and the ability to manage registrations and follow-ups in a fast-paced real estate environment, with fluency in English and Hindi.

Qualifications

• Welcome and greet prospective customers visiting the project site.
• Understand customer requirements, preferences, budget, and property expectations.
• Coordinate with the sales team to ensure smooth customer interactions and lead handovers.
• Manage customer registrations, walk-in records, and visitor databases accurately.
• Schedule and coordinate site visits, appointments, and follow-up meetings.
• Maintain records of customer interactions and update relevant details in the system.
• Ensure the reception and customer interaction areas are presentable and welcoming.
• Address basic customer queries and coordinate with the concerned teams for timely resolution.
• Follow up with prospective customers to gather feedback and support the sales process.
• Coordinate with internal teams to ensure a smooth site visit experience.
• Adhere to company policies, customer service standards, and professional conduct guidelines.

Responsibilities

• Greet visitors and ensure a professional first impression.
• Capture customer requirements and preferences for property viewing.
• Coordinate handovers with the sales team to move inquiries forward.
• Maintain accurate visitor databases and registrations for follow-ups.
• Schedule site visits and follow-up meetings with prospective buyers.
• Keep customer interaction records up to date in the system.
• Keep reception areas clean, organized and welcoming.
• Address basic queries and escalate to relevant teams as needed.
• Follow up with prospects to gather feedback and assist the sales process.
• Coordinate cross-functionally to ensure a smooth site visit experience.

Skills

Verbal communication

Customer service

Professional appearance

Coordination

Multitasking

English & Hindi

Education

HSC or Graduation

Job description

Role & responsibilities :

• Welcome and greet prospective customers visiting the project site and ensure a professional first impression.
• Understand customer requirements, preferences, budget, and property expectations.
• Coordinate with the sales team to ensure smooth customer interactions and effective lead handovers.
• Manage customer registrations, walk-in records, and visitor databases accurately.
• Schedule and coordinate site visits, appointments, and follow-up meetings.
• Maintain records of customer interactions and update relevant details in the system.
• Ensure the reception and customer interaction areas are presentable and welcoming.
• Address basic customer queries and coordinate with the concerned teams for timely resolution.
• Follow up with prospective customers, wherever required, to gather feedback and support the sales process.
• Coordinate with internal teams to ensure a smooth and satisfactory site visit experience.
• Adhere to company policies, customer service standards, and professional conduct guidelines.

Required Skills and Competencies :

• Excellent verbal communication and interpersonal skills.
• Strong customer service and relationship management abilities.
• Professional appearance, positive attitude, and a customer-first approach.
• Good coordination, organizational, and multitasking skills.
• Ability to handle customer queries professionally and efficiently.
• Fluency in English and Hindi

Educational Qualifications and Experience :

• Candidates who have completed their HSC or are pursuing/completed graduation may apply.
• Prior experience in customer service, hospitality, front office, or real estate will be an added advantage.
• Candidates should possess good communication skills and a customer-oriented approach.
• Candidates must be comfortable working at real estate project sites.