Guest Relations Executive

Bhaishree Realty; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Bhaishree Realty's Lake Ridge City Sales Office is seeking a Guest Relations Executive to welcome visitors and manage the front desk, ensuring a premium experience from entry to handoff to sales. You will document footfall, coordinate with sales and back-office, and maintain collateral for the experience centre.

The role emphasizes independent, respectful interaction with visitors and internal teams, along with accurate reporting and continuous improvement of the guest journey.

Qualifications

• 1–3 years of client-facing experience in real estate, hospitality, retail, or premium consumer environments.
• Presentable and well-spoken in English, Hindi, and Marathi (at least two fluently).
• Strong attention to detail and ability to work independently.
• Discretion and confidentiality with client data and early-stage conversations.
• Proficient in basic Excel/Google Sheets for logging; comfortable with WhatsApp reporting.

Responsibilities

• Receive walk-in clients, channel partner visits, and scheduled site appointments with warmth and professionalism.
• Manage waiting area comfort and ambient experience to convey product quality before conversations.
• Conduct a brief structured welcome to understand visitor profiles before handing off to sales.
• Maintain a real-time footfall register with visitor details, source, times, and outcomes.
• Prepare a daily end-of-day summary report for the Marketing & Commercial Head.
• Track and flag discrepancies between visitor feedback and sales logs.
• Coordinate appointment scheduling and brief consultants ahead of arrivals.
• Coordinate with back-office for token amounts, booking docs, and receipts.
• Maintain inventory of collateral and raise replenishment requests as needed.
• Share weekly visitor observations with the Marketing & Commercial Head.

Tools

Excel

Google Sheets

Job description

Guest Relations Executive (GRE) — Lake Ridge City Sales Office

Organisation: Bhaishree Realty | Lake Ridge City, Ambegaon Budruk, Pune

Reporting to: Project Marketing & Commercial Head

Employment Type: Full-time, On-site

About the role

The GRE is the first and last impression of Lake Ridge City. You will own the client experience at the Sales Experience Centre — from the moment a prospective homebuyer walks in to the moment they leave. This role sits independently of the sales team, reporting directly to the Marketing & Commercial Head, and carries genuine responsibility for how the project is perceived, how visits are documented, and how client interactions are tracked across the entire journey.

This is not a support role. It is a front-of-house leadership role for a premium township launch.

What you will do

Client welcome & experience

• Receive walk-in clients, channel partner visits, and scheduled site appointments with warmth and professionalism
• Manage waiting comfort — refreshments, project brochures, ambient experience — so every visitor feels the quality of the product before the conversation even begins
• Conduct a brief structured welcome interaction to understand the visitor's profile (self-reference, CP referral, digital lead, etc.) before handing off to a sales consultant

Documentation & reporting

• Maintain a real-time footfall register capturing visitor name, contact, source, time-in, time-out, consultant assigned, and visit outcome
• Prepare a daily end-of-day summary report shared directly with the Marketing & Commercial Head — covering footfall, source mix, feedback observations, and any process gaps noticed during the day
• Track and flag instances where visitor feedback or body language at exit differs from what has been logged by the sales team

Coordination & process adherence

• Manage appointment scheduling and ensure consultants are briefed and ready before each client arrives
• Coordinate with the back-office team on token amounts, booking documentation requirements, and receipt issuance
• Maintain inventory of all collateral at the experience centre — brochures, floor plan sets, welcome kits — and raise replenishment requests proactively
• Maintain a consistent, independent perspective on the client experience — this means your primary lens is always the visitor, not the sales conversation
• Note patterns: which unit types generate repeat interest, what objections come up most, how long visits typically run, where visitors seem confused or under-served
• Share structured weekly observations with the Marketing & Commercial Head to inform campaign and process decisions

What we are looking for

• 1–3 years of experience in a client-facing role in real estate, hospitality, retail, or a premium consumer environment
• Presentable, well-spoken in English, Hindi, and Marathi (at least two of three fluently)
• Strong instinct for detail — you notice things without being told to look for them
• Comfortable operating independently without constant direction; self-organised
• Genuinely warm with visitors, professionally neutral with internal teams — this balance is important
• Discretion: you will be privy to early-stage commercial conversations and client data; confidentiality is non-negotiable
• Proficient in basic Excel or Google Sheets for logging; comfortable with WhatsApp-based reporting workflows