Guest Relations Executive

Sobha Ltd.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Sobha Ltd. in Bengaluru seeks a Guest Relationship Executive (GRE) to manage the Experience Center facilities and greet clients with warmth. You will oversee cleanliness, display units, lighting, and model apartments while coordinating with Sales and maintaining accurate CRM records.

The role requires proactive guest service, attention to hygiene, and the ability to coordinate with multiple teams to ensure a smooth client experience at all times.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and high standards of hygiene.
• Basic knowledge of CRM tools (Salesforce).

Responsibilities

• Facility & Experience Center Management: conduct daily rounds, ensure cleanliness, supervise housekeeping staff, maintain equipment and model apartments, and report damages.
• Inventory & Stock Management: track consumption, update inventory, and raise purchase requests to avoid shortages and wastage.
• Client Experience & Front Office Management: warmly welcome clients, assist with seating and refreshments, collect contact details, coordinate with Sales, and update site visits in CRM/Salesforce.

Skills

Strong communication

Interpersonal skills

Attention to detail

Multitasking

Tools

Salesforce

Job description

Job Title: Guest Relationship Executive (GRE)

Key Responsibilities:

• Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance.
• Supervise housekeeping staff and report any damages or maintenance issues.
• Ensure all display units, lighting, and model apartments are in proper condition.
• Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage.
• Welcome clients warmly, manage seating, and offer refreshments.
• Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce).

Job Title: Guest Relationship Executive (GRE)

Key Responsibilities

Facility & Experience Center Management

• Conduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained.
• Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas.
• Supervise housekeeping staff and ensure timely completion of all cleaning activities.
• Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition.
• Report any maintenance issues or damages to the Projects team for prompt resolution.
• Ensure display elements like scale models are clean, dust-free, and well-maintained.
• Monitor and ensure all lighting across the premises is functional.
• Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times.
• Report any damages, incidents, or accidents through the proper incident reporting system to management for necessary action.

Inventory & Stock Management

• Track consumption of supplies and maintain an updated inventory sheet.
• Share inventory reports with management on a timely basis.
• Raise purchase requests based on consumption patterns and ensure minimal wastage.

Client Experience & Front Office Management

• Welcome all clients warmly using standard greeting protocols and ensure a pleasant first impression.
• Assist clients with comfortable seating arrangements until the Sales Representative attends to them.
• Offer refreshments and ensure the client lounge area is always well-maintained.
• Collect and record client contact details accurately.
• Coordinate with the Sales team to ensure timely assistance to clients.
• Accurately update client details and site visits in Salesforce/CRM systems.

Strong communication and interpersonal skills

Attention to detail and high standards of hygiene

Basic knowledge of CRM tools (e.g., Salesforce)

Ability to multitask and coordinate with multiple teams