Guest Relation Executive

Kasturi Housing

Pune District

On-site

INR 300,000 - 450,000

Full time

14 days+

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Job summary

A real estate company in Pune is seeking a Guest Relation Executive to create a welcoming experience for clients and stakeholders. The role includes greeting visitors, coordinating with the Sales and CRM teams, and maintaining high presentation standards at the sales office. Ideal candidates will have strong communication skills in English, Hindi, and Marathi along with a degree in Hospitality or related fields. This is a full-time executive position offering a dynamic work environment.

Qualifications

1-3 years of experience in Real Estate or Hospitality preferred.
Basic knowledge of MS Office and email communication.

Responsibilities

Greet and assist walk-in customers, channel partners, and guests.
Maintain visitor logs and coordinate appointments.
Support the Sales and CRM teams in client coordination.

Skills

Excellent communication skills in English, Hindi, and Marathi

Pleasant personality and professional grooming

Strong interpersonal and hospitality skills

Good organizational and coordination ability

Basic computer literacy (MS Office, emails, visitor log systems)

Customer-centric mindset

Education

Graduate in Hospitality, Travel & Tourism, or related field

Job description

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Job Title: Guest Relation Executive

Department: Admin

Location: Hinjawadi

Company: Kasturi Housing

Experience: 1–3 years (Real Estate or Hospitality preferred)

Reporting to: Sales Head

Job Purpose

To be the face of Company by offering a warm and professional welcome to clients, visitors, and stakeholders. The Guest Relation Executive will ensure a smooth and delightful experience at the sales office/show flats, uphold brand standards, and support the CRM and Sales teams with coordination and client handling.

Key Responsibilities

Greet and assist walk-in customers, channel partners, and guests at the sales office or show flats.

Maintain visitor logs and coordinate appointments.

Handle incoming calls and route them appropriately.

Offer refreshments and ensure visitor comfort while waiting.

Support the Sales and CRM teams in coordinating client site visits.

Maintain cleanliness and presentation standards at the front office/show flat & reception.

Ensure all brochures, presentations, and marketing materials are stocked and presented neatly.

Handle minor client queries politely or escalate to the relevant team.

Assist in organizing client events, handover ceremonies, or other customer engagement activities.

Coordinate with facility and housekeeping staff to maintain premium standards.

Maintain a courteous and polished appearance in line with company image.

Key Skills Required

Excellent communication skills in English, Hindi, and Marathi

Pleasant personality and professional grooming

Strong interpersonal and hospitality skills

Good organizational and coordination ability

Basic computer literacy (MS Office, emails, visitor log systems)

Customer-centric mindset

Preferred Qualification

Graduate in Hospitality, Travel & Tourism, or related field

Experience in Real Estate, Luxury Retail, or Hospitality industry preferred.