Guest Relations Executive

Engineer's Realty; Pune District; On-site; INR 150,000 - 210,000; Full time

Job summary

A real estate services company in Pune District is seeking a Guest Relations Executive to provide exceptional client services and manage customer inquiries. This full-time role requires strong guest relations and communication skills along with the ability to handle receptionist duties. Candidates should have a bachelor's degree in Business Administration or Hospitality Management. The position offers an opportunity to work in a fast-paced environment focusing on business development and sales.

Qualifications

• Manage and maintain positive client relationships effectively.
• Address inquiries professionally and communicate effectively.
• Manage front‑desk operations ensuring a welcoming atmosphere.
• Handle guest concerns proactively and efficiently.
• Problem‑solving skills and a proactive approach to handle guest concerns
• Ability to work in a fast‑paced, on‑site environment
• Relevant experience in real estate, hospitality, or related industries is advantageous
• Bachelor’s degree in Business Administration, Hospitality Management, or related field is desirable

Responsibilities

• Provide exceptional guest relations and ensure effective communication.
• Respond to inquiries promptly and manage customer service requests.
• Handle receptionist duties and support sales operations.

Skills

Guest Relations and Customer Service skills

Strong Communication abilities

Proficiency in Receptionist Duties

Experience with Sales

Problem‑solving skills

Ability to work in a fast‑paced environment

Real estate/hospitality experience

Education

Bachelor’s degree in Business Administration

Hospitality Management

Job description

Founder & Managing Director @ Engineer’s Realty | MBA, Real Estate Development | Mechanical Engineer

Company Description

Engineer's Realty is an innovative real estate services company that specializes in supporting developers throughout their "Plan to Execution" project journey. Founded by skilled experts from the engineering and real estate sectors, the company delivers customized solutions that maximize value for developers and stakeholders. Rooted in the principles of Trust, Transform, and Transparency, Engineer’s Realty integrates advanced technology with professional expertise to deliver efficient and seamless project execution. The company’s unique Offline to Online model enhances both operational processes and client experiences.

Role Description

This is a full-time, on-site role for a Guest Relations Executive, located in Pimpri Chinchwad. Responsibilities include providing exceptional guest relations, ensuring effective communication, responding to inquiries promptly, and managing customer service requests. The role also involves handling receptionist duties, offering support in sales operations, and maintaining a welcoming and professional environment for visitors and clients.

Qualifications

• Guest Relations and Customer Service skills to manage and maintain positive client relationships effectively
• Strong Communication abilities to address inquiries professionally and communicate effectively with clients and team members
• Proficiency in Receptionist Duties, including managing front‑desk operations and ensuring a welcoming atmosphere
• Experience with Sales and client interactions is preferred
• Problem‑solving skills and a proactive approach to handle guest concerns
• Ability to work in a fast‑paced, on‑site environment
• Relevant experience in real estate, hospitality, or related industries is advantageous
• Bachelor’s degree in Business Administration, Hospitality Management, or related field is desirable

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Business Development and Sales