Guest Relations Executive

Sodexo Facility Management India Private Limited; Mumbai; On-site; INR 220,000 - 300,000; Full time

Job summary

Sodexo Facility Management India Private Limited is seeking a diligent on-site helpdesk associate to manage service requests and calls. You will dispatch and collect work orders received by mail, phone, or paper, and log each call into the system to generate new work orders.

You will also collect and close completed work orders, produce reports for Sodexo and the client, maintain the helpdesk area, protect data confidentiality, and present a professional appearance at all times.

Responsibilities

• Dispatch and collect work orders after requests via mail/phone/paper.
• Collect all closed work orders to close the calls.
• Produce reports based on data collected from work orders for Sodexo and the Client.
• Receive and answer all incoming calls/emails/papers reporting complaints or work requests.
• Log calls into the software, which in turn generates work orders.
• Set up reports with data from the work orders for the Client as well as for Sodexo for control and transparency.
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations.
• Maintain the confidentiality and security of all data and information relating to the facility.
• Maintain professional appearance at all times.

Job description

Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

Collect all closed work orders to close the calls.

Produce reports based on the data collected, through produced work orders, for Sodexho and the Client

Receive and answer all incoming calls/mails/papers reporting complaints or work requests

Log in the call through the software, which in term generates work orders

Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes

Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

Maintain the confidentiality and security of all data and information relating to the facility

Maintain professional appearance at all times