Facility Executive Soft Services

Sodexo; Navi Mumbai, Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Sodexo is seeking a Help Desk/Facilities support associate in Navi Mumbai to dispatch and collect work orders, handle calls, and generate client reports. You will maintain records, ensure data accuracy, and support smooth facility operations on-site.

The role requires 2+ years in facilities or hospitality, and strong Word/Excel skills, along with excellent communication and time management. On-site posting with professional conduct and confidentiality required.

Qualifications

• HSC/equivalent or Diploma holder or Graduate.
• Minimum 2 years experience in any facility management company or in a hospitality industry.
• Excellent knowledge of Word and Excel.
• Excellent customer service skills.
• Excellent communication skills.
• Ability to deal with various types of people.
• Effective time management skills.

Responsibilities

• Dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
• Produce reports based on the data collected, through produced work orders, for Sodexho and the Client.
• Receive and answer all incoming calls/mails/papers reporting complaints or work requests.
• Log in the call through the software, which in term generates work orders.
• Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes.
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations.
• Maintain the confidentiality and security of all data and information relating to the facility.
• Maintain professional appearance at all times.

Skills

Excellent customer service skills

Excellent communication skills

Ability to deal with various types of

Effective time management skills

Education

HSC/equivalent or Diploma holder or Graduate

Tools

Microsoft Word

Microsoft Excel

Job description

Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

• Collect all closed work orders to close the calls.
• Produce reports based on the data collected, through produced work orders, for Sodexho and the Client
• Receive and answer all incoming calls/mails/papers reporting complaints or work requests
• Log in the call through the software, which in term generates work orders
• Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
• Maintain the confidentiality and security of all data and information relating to the facility
• Maintain professional appearance at all times

Qualification :

• HSC/equivalent or Diploma holder or Graduate
• Minimum 2 years experience in any facility management company or in a hospitality industry.
• Excellent knowledge of Word and Excel
• Excellent customer service skills
• Excellent communication skills
• Ability to deal with various types of people
• Effective time management skills