GUEST RELATION EXECUTIVE

Sodexo Group; Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

Sodexo Group in Mumbai is seeking a Guest Relation Executive to welcome visitors, answer inquiries, and coordinate front-desk operations across the site.

The role involves managing tickets, coordinating pantry/hk services, maintaining reception area cleanliness, and supporting floor activities. You will respond to emails and calls, prepare routine reports, and ensure a smooth, professional guest experience for staff and visitors.

Qualifications

• Front desk or guest relations experience.
• Excellent written and spoken communication.
• Ability to coordinate facilities and pantry services.

Responsibilities

• Manage visitors: greet, direct and assist guests.
• Reply to mails and calls promptly.
• Coordinate pantry services and arrange facilities.
• Ensure reception area cleanliness and maintenance.
• Conduct floor rounds for observations and safety.
• Raise and track tickets for reception issues via helpdesk.
• Prepare welcome messages and display on floors.
• Create and maintain periodic reports (weekly/monthly).

Skills

Visitors management

Mail & calls handling

Coordination & planning

Reception cleanliness

Reporting & tickets

Tools

Planon Helpdesk

Job description

Working at Sodexo is more than a job; it's a chance to be a part of something greater because we believe our everyday actions have a big impact.

IJP521038 : GUEST RELATION EXECUTIVE, Designation : GUEST RELATION EXECUTIVE

Short Description

• 1 Visitors Management (welcoming greeting and directing guests/visitors)
• 2 Replying to mails & calls
• 3 Looking after the arrangements and coordinating for pantry HK services.
• 4 Cleanliness of reception area Bharat and Gavatar (1st floor).
• 5 Taking rounds of the floor for any observations.
• 6 Coordinating and raising tickets for soft/technical issues at reception
• 7 Raising tickets in Planon via verbal & email communications through helpdesk and updating excel sheet
• 8 Preparing welcome messages and displaying on floors as per request
• 9 Forwarding mails and coordinating for arranging loaders for shifting material.
• 10 Weekend Activity report - Every Friday & Updates on Monday.
• 11 Feedback Report Every 1st week of the month
• 13 Weekly Highlights display on all floors.
• 14 Bharat Setup & arrangements
• 15 Maintaining and preparing reports as and when needed