Guest Relation Executive

Smartworks; Ahmedabad District, Vadodara; On-site; INR 200,000 - 300,000; Full time

Job summary

Smartworks in Ahmedabad District invites a Guest Relations Executive to serve as the first point of contact for members and visitors. You will manage reception during business hours, greet members, schedule tours, and send confirmation emails while supporting the Account Management team with events and relationship-building.

This role emphasizes hospitality, attention to detail, and strong communication to ensure the building runs smoothly and reflects Smartworks' values daily.

Qualifications

• 0-2 years of work experience in hotel/co-working industry.
• Hospitality or related degrees.
• Thrives in a fast-paced environment with high attention to detail.
• Strong communication, organization and project management skills.

Responsibilities

• Be the first level SPOC for customer queries.
• Manage reception during business hours.
• Illustrate Smartworks' core values and support the mission.
• Assist Account Management with events and member relationship-building.
• Ensure building is fully operational and processes run smoothly.
• Greet members, track walk-ins, schedule tours, and send confirmations.

Skills

Communication

Organization

Project management

Education

Hospitality degree

Job description

Designation: Guest Relations Executive

Department: Account Management

Key Roles & Responsibilities:

• Be the first level SPOC for customer level queries.
• Manage reception during business hours.
• Illustrate Smartworks' core values and strive to achieve our mission.
• Support the Account Management team to achieve the following:
• Create a welcoming and collaborative environment for our members through events and building relationships between members.
• Ensure that your building is fully operational, and processes are running smoothly.
• Assist with move-ins and move-outs; prepare and distribute member welcome packets.
• Take direction from the Account Manager to support the Team as necessary.
• Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

Skills & Qualification Required:

• 0-2 years of work Experience in Hotel/coworking industry
• Hospitality or other related degrees.
• Thrive in a fast-paced environment while maintaining excellent attention to detail.
• Strong communication, organization and project management skills