Guest Relation Executive

Krsnaa Diagnostics; Mumbai, Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Krsnaa Diagnostics is hiring to oversee guest relations, reception, visitor handling, and hospitality services across its Mumbai facility.

The role includes managing housekeeping, hygiene, safety compliance, coordinating day-to-day facility operations, vendor management, SLAs, and service quality.

You will supervise cafeteria operations, monitor staff performance, address concerns promptly, maintain facility records, and liaise with internal teams and external vendors to ensure smooth operations.

Responsibilities

• Manage guest relations, reception, visitor handling, and hospitality services.
• Oversee housekeeping, cleanliness, hygiene, and facility standards.
• Coordinate day-to-day facility operations, maintenance, and preventive maintenance activities.
• Manage vendors, service providers, SLAs, performance, and service quality.
• Supervise cafeteria operations, food quality, hygiene, and vendor coordination.
• Monitor housekeeping, cafeteria, maintenance, and facility staff performance.
• Handle employee/guest concerns and ensure timely resolution of facility-related issues.
• Maintain MIS, checklists, records, invoices, and facility-related documentation.
• Ensure compliance with safety, hygiene, housekeeping, and facility standards.
• Coordinate with internal departments and external vendors for smooth facility operations.

Job description

• Manage guest relations, reception, visitor handling, and hospitality services.
• Oversee housekeeping, cleanliness, hygiene, and facility standards.
• Coordinate day-to-day facility operations, maintenance, and preventive maintenance activities.
• Manage vendors, service providers, SLAs, performance, and service quality.
• Supervise cafeteria operations, food quality, hygiene, and vendor coordination.
• Monitor housekeeping, cafeteria, maintenance, and facility staff performance.
• Handle employee/guest concerns and ensure timely resolution of facility-related issues.
• Maintain MIS, checklists, records, invoices, and facility-related documentation.
• Ensure compliance with safety, hygiene, housekeeping, and facility standards.
• Coordinate with internal departments and external vendors for smooth facility operations.