Helpdesk Executive

CBRE Group, Inc.; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading real estate services firm is seeking a Helpdesk Executive in Chennai to manage client requests and complaints efficiently. The ideal candidate will leverage FM Smart Software for logging issues, updating clients, and coordinating with service providers. A minimum of 1 year of customer service experience and proficiency in English and a regional language are required. Join our team to facilitate smooth operations and enhance client satisfaction in a dynamic environment.

Qualifications

• Any Graduate with a minimum of 1 year of work experience in handling customer/employee related queries.
• Fluent in English and the regional language.

Responsibilities

• Receive and log occupant requests/complaints using FM Smart Software.
• Issue job requests and work orders to service providers.
• Update callers on request status and feedback.
• Maintain manual and digital complaint registers.
• Support shift engineers with shift activities.

Skills

Customer handling

Communication skills in English and Regional Language

Data management

Education

Any Graduate

Tools

FM Smart Software

Biometric Software

Job description

The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants (Clients). To act as a First level SPOC in the site (IT Park) for all service related complaints / Queries.

Role and Responsibilities

1. Receive and log occupant (Clients) requests/complaints using FM Smart Software.
2. Issue Job Requests/Work Orders to service providers.
3. Update callers on request status and gather feedback.
4. Periodically reconcile and close out all Job Requests, Work Orders, and Work Permits.
5. Maintain both manual and digital Complaint Registers.
6. Update pending complaints daily to relevant managers.
7. Issue work permits to subcontractors with required approvals.
8. Support Shift Engineers with shift activities.
9. Track and report daily water consumption.
10. Document and update daily team activities.
11. Coordinate data collection and update WMR and MMR, ensuring timely client submission.
12. Handle card activation/deactivation requests and share with BMS team.
13. Manage monthly attendance using Biometric Software and circulate for vendor invoice processing.

Any revision in the roles and responsibility will be reviewed and update in every quarter.

Note: English & Regional Language are mandatory.

Any Graduate with minimum 1 year work experience in handling Customer / Employee related queries.