Guest Relations Executive

Housr; Hyderabad; On-site; INR 280,000 - 400,000; Full time

Job summary

Housr in Hyderabad seeks a Guest Relations Executive to ensure an exceptional living experience for residents. You will handle queries, coordinate with housekeeping, maintenance, and security, and assist with check-ins and check-outs.

Ideal candidates have 1+ year in guest relations/hospitality, strong communication, and a polished, resident-friendly approach. Rotational shifts, weekends, and holidays are part of the schedule.

Qualifications

• 1+ year experience in Guest Relations / Front Office / Hospitality.
• Experience in 5-star hotels or premium brands preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage resident queries, requests, and complaints professionally and promptly.
• Ensure a smooth and welcoming resident experience throughout their stay.
• Coordinate with housekeeping, maintenance, security, and other teams for issue resolution.
• Handle check-ins, check-outs, and room-related assistance.
• Maintain strong relationships with residents and address their concerns proactively.
• Conduct regular property checks and ensure service standards are maintained.
• Collect resident feedback and support initiatives to improve guest experience.
• Assist the Resident Manager with day-to-day property operations.

Skills

Communication skills

Interpersonal skills

Customer service

Problem-solving

Professional demeanor

Job description

Housr is looking for a Guest Relations Executive to ensure an exceptional experience for our residents. The ideal candidate should have strong communication skills, a customer-first approach, and experience in hospitality or guest relations.

Key Responsibilities

• Manage resident queries, requests, and complaints professionally and promptly.
• Ensure a smooth and welcoming resident experience throughout their stay.
• Coordinate with housekeeping, maintenance, security, and other teams for issue resolution.
• Handle check-ins, check-outs, and room-related assistance.
• Maintain strong relationships with residents and address their concerns proactively.
• Conduct regular property checks and ensure service standards are maintained.
• Collect resident feedback and support initiatives to improve guest experience.
• Assist the Resident Manager with day-to-day property operations.

Requirements

• 1+ years of experience in Guest Relations / Front Office / Customer Experience / Hospitality.
• Experience in 5-star hotels or premium hospitality brands preferred.
• Excellent communication and interpersonal skills.
• Strong customer-service and problem-solving abilities.
• Professional, presentable, and comfortable handling resident escalations.
• Willingness to work in rotational shifts, weekends, and holidays.

Join Housr and be a part of creating a premium living experience for our residents.