Guest Relations Executive

The Blue Kite; Gurugram District; On-site; INR 300,000 - 460,000; Full time

Job summary

The Blue Kite invites applications for a Guest Relations Executive to ensure top-tier guest experiences across our properties in Gurugram. You will handle pre-booking and post-booking concerns, supervise housekeeping, and maintain property standards.

Ideal candidates hold a Bachelor’s in Hospitality or related fields with 1–4 years in hospitality operations, possess strong organizational and communication skills, and are proactive, service-oriented professionals ready to contribute to a dynamic

Qualifications

• Bachelor’s degree in Hospitality, Business Administration, or related field.
• 1–4 years of experience in hospitality operations, guest relations, or property management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and basic property management systems.
• A proactive, service-oriented attitude.

Responsibilities

• Manage day-to-day operations to ensure seamless guest experiences.
• Address guest concerns pre-booking and post-booking to ensure satisfaction.
• Oversee inventory management for all properties to maintain stock of furnishings and supplies.
• Maintain property upkeep, cleanliness, functionality and aesthetic appeal.
• Implement upkeep schedules and regular property inspections.
• Supervise housekeeping staff for quality and efficiency.
• Ensure consistent quality across guest rooms and common areas.
• Coordinate repairs and maintenance to ensure operational continuity.
• Liaise with suppliers and vendors for timely procurement and cost efficiency.
• Assist in staff training, including hospitality practices as needed.

Skills

Guest relations

Communication

Problem solving

Organizational skills

Hospitality operations

MS Office

Education

Bachelor's degree in Hospitality / Business

Tools

MS Office

Property Management Systems

Job description

We are seeking a dynamic and proactive Guest Relations Executive. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

• Manage day-to-day operations efficiently to ensure seamless guest experiences.
• Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
• Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
• Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
• Implement and monitor upkeep schedules and regular property inspections.
• Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
• Ensure consistent quality control across guest rooms and common areas.
• Coordinate repairs and maintenance as needed to ensure operational continuity.
• Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
• Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

• Bachelor’s degree in Hospitality, Business Administration, or related field.
• 1–4 years of experience in hospitality operations, guest relations, or property management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and basic property management systems.
• A proactive, service-oriented, and ownership-driven attitude.